**Shipping Policy**
**Effective Date:** 04/06/24
**1. Overview**
At Zonke.Africa, we are committed to delivering your orders in a timely and efficient manner. This shipping policy outlines the terms and conditions related to the shipping of products purchased from our website.
**2. Shipping Destinations**
We currently ship to addresses within [South Africa/Insert specific regions or countries as applicable]. If you require shipping to a location outside of our standard destinations, please contact us at hello@zonke.africa to discuss your options.
**3. Processing Time**
**3.1 Order Processing**
All orders are processed within [insert number] business days. Orders are not processed or shipped on weekends or holidays.
**3.2 Delays**
If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
**4. Shipping Rates & Delivery Estimates**
**4.1 Shipping Rates**
Shipping charges for your order will be calculated and displayed at checkout.
**4.2 Delivery Estimates**
- Standard Shipping: [Insert estimated delivery time]
- Express Shipping: [Insert estimated delivery time]
Delivery times may vary depending on your location and shipping method chosen. Please note that delivery delays can occasionally occur.
**5. Shipment Confirmation & Order Tracking**
**5.1 Shipment Confirmation**
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [insert number] hours.
**5.2 Order Tracking**
You can track your order status by visiting the tracking link provided in your shipment confirmation email.
**6. Customs, Duties, and Taxes**
**6.1 International Shipments**
Zonke.Africa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
**7. Damages**
**7.1 Reporting Damages**
Zonke.Africa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
**7.2 Proof of Damage**
Please save all packaging materials and damaged goods before filing a claim.
**8. Contact Us**
If you have any questions about our shipping policy, please contact us at:
- Email: hello@zonke.africa
- Phone: 074 789 4145
- Address: Adams mission, old main road m37
**9. Amendments**
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with an updated effective date.
