**Refund Policy**

**Effective Date:** 04/06/24

**1. Overview**
At Zonke.Africa, we strive to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. This refund policy outlines the terms and conditions under which you may request a refund.

**2. Returns**

**2.1 Eligibility for Returns**
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

**2.2 Non-returnable Items**
Certain items are exempt from being returned. These include:
- Downloadable software products
- Gift cards
- Perishable goods such as food, flowers, newspapers, or magazines
- Personal care items such as cosmetics and skincare products

**2.3 Return Process**
To initiate a return, please contact our customer service team at hello@zonke.africa. You will be required to provide your receipt or proof of purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

**3. Refunds**

**3.1 Refund Process**
If your return is approved, we will initiate a refund to your original method of payment. The refund process may take up to [insert number] business days depending on your payment provider's policies.

**3.2 Late or Missing Refunds**
If you have not received a refund within the expected timeframe, please first check your bank account or contact your credit card company. There may be some processing time before your refund is officially posted.

If you have done all of this and still have not received your refund, please contact us at hello@zonke.africa.

**4. Exchanges**
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@zonke.africa and send your item to: Adams mission, old main road m37.

**5. Shipping**

**5.1 Return Shipping**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

**5.2 Shipping Time**
The time it may take for your exchanged product to reach you may vary depending on your location.

**6. Contact Us**
If you have any questions about our refund policy, please contact us at:
- Email: hello@zonke.africa
- Phone: 074 789 4145
- Address: Adams mission, old main road m37

**7. Amendments**
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.