**Cancellation Policy**

**Effective Date:** 04/06/24

**1. Overview**
At Zonke.Africa, we aim to provide exceptional service to our customers. This cancellation policy outlines the terms and conditions under which you may cancel your orders or services.

**2. Order Cancellation**

**2.1 Eligibility for Cancellation**
You may cancel your order for any product or service within [insert number] hours of placing the order, provided it has not yet been processed or shipped.

**2.2 Cancellation Process**
To cancel your order, please contact our customer service team at hello@zonke.africa or call us at 074 789 4145. You will need to provide your order number and details of the purchase.

**2.3 After Processing**
If your order has already been processed or shipped, it cannot be canceled. In such cases, you may be eligible for a return or refund as per our Refund Policy.

**3. Service Cancellation**

**3.1 Subscription Services**
For subscription-based services, you may cancel your subscription at any time. However, please note that cancellations must be made at least [insert number] days before the next billing cycle to avoid being charged for the next period.

**3.2 One-Time Services**
For one-time services, cancellations must be made at least [insert number] hours before the scheduled service date to receive a full refund. Cancellations made after this period may be subject to a cancellation fee.

**3.3 Cancellation Process**
To cancel a subscription or one-time service, please contact us at hello@zonke.africa or call 074 789 4145 with your service details.

**4. Refunds for Cancellations**

**4.1 Refund Eligibility**
Refunds for cancellations will be processed as per our Refund Policy. Eligible refunds will be issued to the original method of payment within [insert number] business days of approval.

**4.2 Non-refundable Services**
Certain services may be non-refundable. These include but are not limited to:
- Services that have already been rendered
- Customized or personalized services

**5. Contact Us**
If you have any questions about our cancellation policy, please contact us at:
- Email: hello@zonke.africa
- Phone: 074 789 4145
- Address: Adams mission, old main road m37

**6. Amendments**
We reserve the right to update or modify this cancellation policy at any time. Any changes will be posted on this page with an updated effective date.